Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Schedule an appointment
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Create an account on our website
• Participate in surveys or promotions

This personal information may include:

• Name and contact information (address, email, phone number)
• Property information (address, size, current systems)
• Energy usage and billing information
• Communication preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or source
• Device information (mobile, tablet, desktop)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality and user experience

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Providing quotes and consultations
• Scheduling and conducting appointments
• Installing and servicing HVAC, solar, and window systems
• Processing payments and managing accounts
• Providing customer support and technical assistance

Communication

• Responding to your inquiries and requests
• Sending appointment reminders and service updates
• Providing maintenance reminders and warranty information
• Sending newsletters and promotional materials (with your consent)

Business Operations

• Improving our services and customer experience
• Conducting market research and analysis
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats
• Managing our business operations and administration

Website Optimization

• Analyzing website usage and performance
• Personalizing content and user experience
• Improving website functionality and navigation
• Optimizing our marketing and advertising efforts

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Scheduling and appointment management systems
• Customer relationship management (CRM) platforms
• Email marketing and communication services
• Website hosting and analytics providers
• Background check and licensing verification services

Business Partners

We may share information with authorized dealers, manufacturers, and installation partners to:

• Provide warranty support and service
• Process rebates and incentive programs
• Coordinate installation and maintenance services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• SSL encryption for data transmission
• Secure servers and data storage systems
• Regular security updates and patches
• Firewall and intrusion detection systems
• Access controls and authentication measures

Administrative Safeguards

• Employee training on data privacy and security
• Limited access to personal information on a need-to-know basis
• Regular security audits and assessments
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Deletion

• Request deletion of your personal information (subject to legal and business requirements)
• Withdraw consent for processing where applicable

Marketing Communications

• Opt-out of marketing emails and promotional communications
• Manage your communication preferences
• Unsubscribe from newsletters and marketing lists

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Tracking

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session management cookies
• Security and authentication cookies
• Load balancing cookies

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics cookies
• Website performance monitoring
• User behavior analysis

Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Google Ads and remarketing cookies
• Social media tracking pixels
• Third-party advertising cookies

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block all cookies (may affect website functionality)
• Receive notifications when cookies are set

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Services We Use

• Google Analytics: Website analytics and performance tracking
• Google Ads: Online advertising and remarketing
• Facebook Pixel: Social media advertising and analytics
• Payment Processors: Secure payment processing
• CRM Systems: Customer relationship management

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

• Categories of personal information we collect
• Sources of personal information
• Business purposes for collecting information
• Categories of third parties with whom we share information

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights under the CCPA.

10. International Users

Our services are primarily intended for users in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please call our customer service line during business hours.